Courses
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Dispatcher Skills
The dispatcher is the first voice the customer hears and the technician's lifeline on scene. This track is in development: current content provides the certification overview while SME interviews build the full curriculum.
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Customer Experience
Motor club work is scored by the customer, not the wrench. This course covers the moments that decide your ratings: how you show up, how you communicate delay, how you take the heat out of a hard conversation, and how you close so the last thirty seconds earn the survey. The skills here protect your…
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Battery Service Specialist
Battery work is the most chemically and electrically hazardous service in roadside, and the biggest revenue opportunity on the truck. This track takes you from safe handling through testing, replacement, and the sales conversation, taught for the conditions that kill batteries fastest: extreme heat.
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Roadside Service Procedures
The core service calls of motor club work: lockouts, jump starts, tire changes, and fuel delivery. Each procedure is taught the way claims are lost in the field: verification first, risk classification second, tools last. You will finish able to run every call to a defensible standard, and to recognize the moment a routine call…
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Roadside Safety Foundations
Every skill in this program stands on the ground this course builds. You will learn to read a scene before you commit to it, position your truck so it protects you, light your work so traffic sees it, and hold the line on the conduct standards that keep you employed and insured. Nothing here is…