Customer Experience
June 11, 2026
The dispatcher is the first voice the customer hears and the technician’s lifeline on scene. This track is in development: current content provides the certification overview while SME interviews build the full curriculum.
Beta testers: your first lesson includes a 5-minute intake survey, and the final lesson collects your feedback. The fastest way to flag a problem mid-lesson is the blue Spot something? button.
Start Here
Lessons
Start Here: Welcome to the BetaDispatcher Foundations
You can handle inbound roadside calls and active jobs as a dispatcher: open every call with empathy, ask the right diagnostic questions, dispatch the correct service, and manage delays, damage reports, driver concerns, and motor club communications professionally.
