Dispatcher Skills
June 11, 2026GEICO Service Excellence Playbook
September 9, 2026Towing Operations
Every tow follows the same four phases in the same order. This course teaches that sequence, then adds the calls that go wrong for reasons other than towing: customer conduct, secondary tows from impound, and working inside an accident scene you do not control.
Resources: the course resource page has the full outline, all eight printable job aides, and a guide to how the lesson pages work.
Module 1: The Tow, Start to Finish
The flatbed tow in four phases. Arrive and secure, inspect and document, hook up and secure, unload and place. Carried by the Safe Towing Procedures video.
Lessons
Arrive and Secure the Scene Inspect and Document Attachment Points and Loading Secure the Load and the Fifty Foot Rule Unload and Place the VehicleModule 2: The Professional Tow
The calls that go wrong for reasons other than towing. Customer conduct, secondary tows from impound, and working inside an accident scene you do not control.
