Tow Truck University - Providing Tow Driver Training since 2014

Tow Truck University - Skills for the 21st century driver

Welcome to Tow Truck University^®

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Browse Our Courses

Short, field built training for every role on your team. Swipe to explore.

All five courses

Road Service Certification

Every course plus all certifications. The complete road service credential in one package.

$179.99View

11 classes

Roadside Safety Foundations

Scene safety, vehicle positioning, PPE, and the conduct standards every roadside tech needs first.

$119.00View

7 classes

Roadside Service Procedures

Hands on lockouts, jump starts, tire changes, and fuel delivery done the right way.

$119.00View

4 classes

Battery Service Specialist

Test, replace, and sell batteries safely, including extreme heat conditions.

$99.99View

7 classes

Customer Experience

Communication, de-escalation, and the habits that turn calls into repeat business.

$99.99View

10 classes

Dispatcher Skills

The full dispatch playbook, from terminology to coordinating field teams under pressure.

$159.99View

Classes by Course

Roadside Safety Foundations

Welcome to the Towing & Roadside IndustryA behind the scenes orientation to road service work and what the job really demands.
The First 30 SecondsWhat to observe and decide in the critical first moments on any scene.
Scene Size-UpReading hazards, traffic, and terrain before you step out of the truck.
Scene Safety EssentialsThe core safety rules that keep you and the customer protected roadside.
Vehicle PositioningPlacing your service unit to shield the work area from traffic.
Warning DevicesSetting cones, flares, and lighting to make the scene visible and safe.
Night OperationsAdded precautions and visibility tactics for working after dark.
PPE for Roadside WorkThe protective gear required and when each piece is used.
Distracted DrivingRecognizing and avoiding the distractions that cause roadside incidents.
Drug & Alcohol PolicyWhy a substance policy protects drivers, the company, and the public.
Harassment PreventionWorkplace conduct standards and where the line gets crossed.

Roadside Service Procedures

Lockout: Verification & Risk ClassificationConfirming ownership and sizing up the risk before any lockout.
Lockout: Emergency OverrideHandling child or pet in vehicle and other life safety lockouts.
Battery Jump StartThe correct, damage free procedure for jump starting a vehicle.
EV & Hybrid Jump StartSpecial steps and cautions for electric and hybrid vehicles.
Roadside Tire ChangeA safe tire change procedure and when to refuse the job.
Mercedes & Specialty WheelsAvoiding costly damage on Mercedes and other specialty wheels.
Fuel Delivery & Misfuel PreventionDelivering fuel correctly and preventing misfuel mistakes.

Battery Service Specialist

Battery Safety & PPEThe protective gear and handling habits for safe battery work.
Battery Testing & DiagnosticsProperly testing a customer battery and reading the results.
Battery Replacement & InstallRemoving and installing batteries the right way (auxiliary only on EVs).
Battery Sales in Extreme HeatTurning a test result into a sale, especially in extreme heat regions.

Customer Experience

Professional PresenceThe presence and conduct that signal a true professional.
ETA Delays & Follow-UpCommunicating delays so silence never costs you a review.
De-EscalationPractical tools for calming an upset customer and defusing tension.
Complaint HandlingA repeatable way to handle a customer complaint.
The Art of Customer SatisfactionWhat a genuinely great customer experience really involves.
NPS & Survey EthicsUnderstanding net promoter score and earning honest reviews.
The 30-Second CloseEnding the call cleanly so the customer feels taken care of.

Dispatcher Skills

Overview of the Dispatch IndustryHow dispatch fits into towing and road service operations.
Importance of Dispatch in OperationsWhy strong dispatch drives overall company performance.
Key TerminologyThe core language every dispatcher needs to know.
Common Challenges & SolutionsFrequent dispatch problems and how to solve them.
Inside the Dispatch CenterA look at how a dispatch center actually runs.
Day in the LifeWhat a working dispatcher's shift really looks like.
Handling EmergenciesStaying calm and coordinated when calls turn urgent.
Dispatcher Communication Best PracticesClear, professional communication on every call.
Coordinating with Field TeamsKeeping drivers and dispatch in sync under pressure.
Recap & ResourcesA wrap up plus quick reference resources for the role.

Tow Truck University^® Education Services

Professional workforce training built for the towing and roadside assistance industry.

Since 2014, Tow Truck University^® education services have helped towing companies and motor club networks train their people to work safely, communicate clearly, and deliver the kind of service that earns repeat business. We design every program from the ground up to address the real challenges your crews face on the road, at the dispatch desk, and in front of customers.

Online Learning

Custom Training Solutions

About Us

Training That Starts With Your Operation

No two towing companies run the same way. A five-truck family operation in the Southwest faces different problems than a 200-truck motor club contractor covering three states. That is why every Tow Truck University^® training program begins with a conversation about your business — your equipment, your people, your service area, and the specific gaps that are costing you time, money, or safety.

We do not sell off-the-shelf courses and hope they stick. We assess your operation, identify where training can make a measurable difference, and build programs around the situations your team actually encounters.

What Tow Truck University^® Programs Cover

Roadside safety and scene management — because your drivers work inches from highway traffic, and the margin for error is zero.

Vehicle recovery techniques and damage prevention — the skills that separate a professional recovery from a liability claim.

Dispatch communications and customer service — because the person answering the phone is the first impression of your entire company.

Motor club protocols and compliance standards — keeping your teams aligned with the networks that send you work.

Technology training for digital dispatch and reporting systems — meeting the industry where it is headed, not where it was.

Risk management and liability reduction — protecting your business, your drivers, and your customers.

Team leadership and operations management — building the people who build your company.

Partner With Us

If you are ready to explore how Tow Truck University^® custom training solutions can strengthen your operation, fill out our consultation form below. We will get back to you to discuss your training needs and build a plan that fits your business.