Roadside Service Procedures
June 11, 2026
Customer Experience
June 11, 2026
Battery work is the most chemically and electrically hazardous service in roadside, and the biggest revenue opportunity on the truck. This track takes you from safe handling through testing, replacement, and the sales conversation, taught for the conditions that kill batteries fastest: extreme heat.
Beta testers: your first lesson includes a 5-minute intake survey, and the final lesson collects your feedback. The fastest way to flag a problem mid-lesson is the blue Spot something? button.
Start Here
Lessons
Start Here: Welcome to the BetaBattery Safety
Protect yourself and the customer on every battery call by controlling the three primary battery hazards with correct PPE, pre service scene checks, stop work judgment, and immediate response to acid exposure.
Lessons
Battery Safety and PPETesting and Diagnostics
Test any 12 volt battery with conductance equipment, verify the charging system, and isolate parasitic drain so your replace or retest recommendation is backed by accurate data and complete documentation.
Lessons
Battery Testing and DiagnosticsReplacement and Install
Replace a standard or AGM battery in the field using the approved process from customer authorization through BMS registration, core return, and documentation, with zero preventable callbacks.
Lessons
Battery Replacement and InstallSales and Revenue
Convert battery test results into battery sales in the extreme heat market by testing on every qualifying call, presenting results with proven scripts, handling objections, and tracking daily conversion against tiered targets.
