Tow Truck University® · Course resources
Towing Operations
Every tow follows the same four phases in the same order. This course teaches that sequence, then adds the calls that go wrong for reasons other than towing. Everything you need is on this page.
Module 1: The Tow, Start to Finish
Carried by the Safe Towing Procedures videoArrive and Secure the Scene
Four phases, the arrival procedure, and how highway, accident and private property calls differ.
Inspect and Document
The 360 walk around, the photograph set, and the record that decides a damage claim.
Attachment Points and Loading
Finding T slots, seating a hook, attachment by vehicle type, and loading under control.
Secure the Load and the Fifty Foot Rule
Four independent points, the tug test, and the recheck almost everyone skips.
Unload and Place the Vehicle
Reverse order release, controlled descent, safe placement, and closing the file.
Module 2: The Professional Tow
The calls that go wrong for reasons other than towingCustomer Interaction and Professional Presence
The contact sequence, the never and always rules, and the boundary you do not cross.
Secondary Towing
Impound retrieval, the VIN check that prevents an expensive mistake, and the handoff.
Accident Scene Towing
Controlled approach, the safe zone test, scene preservation, and the exit rule.
Job aides
One page per lesson. Print it and keep it in the truck. Pre shift checks on the left, the on scene sequence on the right, and the conditions that stop the job at the bottom.
Prefer the whole set? All eight cards in one file, ready to print double sided.
Download all 8 (PDF)How the lesson pages work
Each lesson page carries more than a video. Here is what is on it and what each part is for.
- Video first. Short, and everything below is built on it.
- Three modes. Novice explains everything including the words. Hybrid is the condensed version with help bubbles. Expert is tables, sequences and no go conditions only. Switch any time.
- Job aide. The page in miniature, with a print button.
- Flash cards. Answer out loud before you flip.
- Practice scenario. Practice, not a test. Nothing is graded and wrong answers are the point.
- Review. Questions that have an answer, then questions that do not.