Premium Customer Experience Seminar Quiz

Please sign up for the course before taking this quiz.

  1. 1. If the customer is being combative or rude, you should? +

    1

  2. 2. What action below does NOT make a positive impression with the customer? +

    1

  3. 3. When greeting the customer you should always? +

    1

  4. 4. What is NOT an acceptable action when delivering a vehicle after hours at a dealership or repair facility? +

    1

  5. 5. A pre-service inspection is necessary with all services? +

    1

  6. 6. What is the correct way to handle the customer if they are distracting you? +

    1

  7. 7. During the service how should you handle the customer in regards to safety? +

    1

  8. 8. What is the procedure if damage is found during pre-service inspection? +

    1

  9. 9. When delivering a vehicle to a dealership or repair facility, you should always obtain a pre-inspection form SIGNATURE from one of the facility’s representatives? +

    1
Back to: Premium Customer Experience Seminar