Dispatcher Skills
June 11, 2026
Road Service Certification
Includes all five Tow Truck University courses — Roadside Safety Foundations, Roadside Service Procedures, Battery Service Specialist, Customer Experience, and Dispatcher Skills — along with all five certifications.
$179.99
Every Tow Truck University course: safety foundations, service procedures, battery specialty, customer experience, and dispatcher skills.
Everything You Will Learn
This certification includes all five Tow Truck University courses below, plus every certification. Each course is built from short, field focused classes. Here is the complete list, grouped by course.
Roadside Safety Foundations
11 CLASSES
- Welcome to the Towing & Roadside IndustryA behind the scenes orientation to road service work and what the job really demands.
- The First 30 SecondsWhat to observe and decide in the critical first moments on any scene.
- Scene Size-UpReading hazards, traffic, and terrain before you step out of the truck.
- Scene Safety EssentialsThe core safety rules that keep you and the customer protected roadside.
- Vehicle PositioningPlacing your service unit to shield the work area from traffic.
- Warning DevicesSetting cones, flares, and lighting to make the scene visible and safe.
- Night OperationsAdded precautions and visibility tactics for working after dark.
- PPE for Roadside WorkThe protective gear required and when each piece is used.
- Distracted DrivingRecognizing and avoiding the distractions that cause roadside incidents.
- Drug & Alcohol PolicyWhy a substance policy protects drivers, the company, and the public.
- Harassment PreventionWorkplace conduct standards and where the line gets crossed.
Roadside Service Procedures
7 CLASSES
- Lockout: Verification & Risk ClassificationConfirming ownership and sizing up the risk before any lockout.
- Lockout: Emergency OverrideHandling child or pet in vehicle and other life safety lockouts.
- Battery Jump StartThe correct, damage free procedure for jump starting a vehicle.
- EV & Hybrid Jump StartSpecial steps and cautions for electric and hybrid vehicles.
- Roadside Tire ChangeA safe tire change procedure and when to refuse the job.
- Mercedes & Specialty WheelsAvoiding costly damage on Mercedes and other specialty wheels.
- Fuel Delivery & Misfuel PreventionDelivering fuel correctly and preventing misfuel mistakes.
Battery Service Specialist
4 CLASSES
- Battery Safety & PPEThe protective gear and handling habits for safe battery work.
- Battery Testing & DiagnosticsProperly testing a customer battery and reading the results.
- Battery Replacement & InstallRemoving and installing batteries the right way (auxiliary only on EVs).
- Battery Sales in Extreme HeatTurning a test result into a sale, especially in extreme heat regions.
Customer Experience
7 CLASSES
- Professional PresenceThe presence and conduct that signal a true professional.
- ETA Delays & Follow-UpCommunicating delays so silence never costs you a review.
- De-EscalationPractical tools for calming an upset customer and defusing tension.
- Complaint HandlingA repeatable way to handle a customer complaint.
- The Art of Customer SatisfactionWhat a genuinely great customer experience really involves.
- NPS & Survey EthicsUnderstanding net promoter score and earning honest reviews.
- The 30-Second CloseEnding the call cleanly so the customer feels taken care of.
Dispatcher Skills
10 CLASSES
- Overview of the Dispatch IndustryHow dispatch fits into towing and road service operations.
- Importance of Dispatch in OperationsWhy strong dispatch drives overall company performance.
- Key TerminologyThe core language every dispatcher needs to know.
- Common Challenges & SolutionsFrequent dispatch problems and how to solve them.
- Inside the Dispatch CenterA look at how a dispatch center actually runs.
- Day in the LifeWhat a working dispatcher’s shift really looks like.
- Handling EmergenciesStaying calm and coordinated when calls turn urgent.
- Dispatcher Communication Best PracticesClear, professional communication on every call.
- Coordinating with Field TeamsKeeping drivers and dispatch in sync under pressure.
- Recap & ResourcesA wrap up plus quick reference resources for the role.
Related products
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Roadside Service Procedures
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Battery Service Specialist
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Dispatcher Skills
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