Battery Service Specialist
June 11, 2026
Dispatcher Skills
June 11, 2026
Motor club work is scored by the customer, not the wrench. This course covers the moments that decide your ratings: how you show up, how you communicate delay, how you take the heat out of a hard conversation, and how you close so the last thirty seconds earn the survey. The skills here protect your pay as directly as any tool on the truck.
Beta testers: your first lesson includes a 5-minute intake survey, and the final lesson collects your feedback. The fastest way to flag a problem mid-lesson is the blue Spot something? button.
Start Here
Lessons
Start Here: Welcome to the BetaProfessional Presence
You can represent your company on every job site from arrival through closeout: show up in correct uniform and PPE, set clear expectations in plain language, calm a frustrated customer, and leave behind complete documentation and a signed completion form.
Lessons
Professional PresenceOn-Call Communication
You can keep customers informed and calm through delays, conflict, and complaints by using structured scripts and frameworks, and you can recognize when a situation exceeds your role and escalate it through the correct channel with complete documentation.
Lessons
ETA Delays and Recovery De-Escalation Core Advanced De-Escalation Complaint Handling and EscalationSatisfaction and Surveys
You can earn promoter level survey scores by reading each customer’s emotional state, delivering care centered service from greeting to closeout, and handling the survey process with complete integrity on every call.
Lessons
The Art of Customer Satisfaction NPS and Survey MasteryClosing the Call
You can close every job, highway or residential, with a confident professional finish: confirm and summarize the work, set next steps, thank the customer, and complete your quality checklist and documentation before you leave the scene.
