How to complete a LOCK OUT service
At the end of this lesson, students will be able to successfully perform a lock out service call in a variety of situations. Increase procedural knowledge by remembering which tool is required for each scenario. Applying best procedural practices to reduce property damage and personal injury. Apply the lesson to improve decision making in the field.
Approximate Course Time – 30:00
Lessons
Lock Outs Introduction
This class provides a comprehensive guide for service technicians on handling vehicle lockouts. It emphasizes the importance of safety, careful technique, and equipment. The class covers step-by-step procedures, tools required—including long reach tools, air jack wedges, and hand jacks—and special considerations for various vehicle types. It also stresses damage prevention and customer interaction protocols to ensure efficient and secure service delivery.
Lock Outs Welcome
This class provides a comprehensive guide for service technicians on handling vehicle lockouts. It emphasizes the importance of safety, careful technique, and equipment. The class covers step-by-step procedures, tools required—including long reach tools, air jack wedges, and hand jacks—and special considerations for various vehicle types. It also stresses damage prevention and customer interaction protocols to ensure efficient and secure service delivery.
Understanding Customer Expectations
Understanding Customer Expectations – The service technician must learn as many different lockout techniques as possible to open the vehicle. This is to ensure that the service technician can assist the customer in unlocking their vehicle in the timeliest manner possible. Damage prevention. Motor clubs expect their providers to be able to complete a lockout service without causing damage to a customer’s vehicle.
Damage Prevention and Safety Protocols
CUSTOMER SERVICE – Service technicians must make sure to use proper on scene procedures and safety procedures when conducting a service call. If a service call does result in damage to the vehicle, then the motor club and its affiliates are responsible for the damages.
Lockout Procedures and Customer Verification
Once the service technician arrives, they must make sure to verify the customer’s name with the name on the customer’s driver’s license, ensuring that the correct customer is being helped.
Essential Lockout Equipment
Equipment for a Lock Out
• A Flashlight.
• An Air Jack Wedge tool.
• A Hand Jack tool.
• A Long Reach tool.
• A Shield Protector (Glassman tool).
• A Long Reach Loop Tool.
• A Strap Tool.
• A Long Reach Guard.
• A Slim Jim, used on older model vehicles only.
Using the Air Jack Wedge
The components of this tool are made of a soft, ballistic nylon. Some air jack wedges are made of plastic and rubber. The ballistic style of air jack wedge will ensure that when used to separate the door from the door frame, it will not grab the stripping along the door, unlike the rubber or plastic air wedge.
On some vehicles, the door handle only needs to be pulled once to unlock the vehicle. And once this is done, the service technician should remove the air wedge and open the door.
Hand Jack Placement Techniques
Hand jack placement. This is the standard hand jack that is used to assist the air jack wedge. This tool can be used as a standard wedge that can be placed between the customer’s vehicle door and the door frame to assist in the lockout service.
Mastering the Long Reach Tool
The Long Reach tool. The long reach tool is the most used tool for a lockout service. They come in various sizes, lengths, colors, and functionality. Service technicians must always use a long reach tool with a protective coating and rubber tips. The long reach tool. This is a standard long reach tool.
Advanced Long Reach Loop Tool Techniques
Long reach tools with door handles. The standard long reach tool can also be used to gently pull door handles open during a lockout service.
Specialized Tools and Kits
We share with you some of the complete Lock Out Tool kits that are available to you to help complete your next Lock Out Service with confidence.