You made it through the course. Tell us how it went, including anything that got in your way. This takes about 10 to 12 minutes, and your answers go to the training team only.

TTU Post-Training Evaluation

TTU Post-Training Evaluation

Take this within 24 hours of finishing the course. It takes about 10–12 minutes. Everyone answers Sections A and B. Section C is only for people who took the earlier MotorClub training. Section D is only for first-timers. Your answers go to the training team only and have no effect on your job.

Section A — What you took away (everyone)

A2. Think about your last call that went sideways — took too long, customer got upset, or something got damaged. Did this training cover what went wrong on that call?

A5. Rate yourself before this training and now. (1 = couldn’t do it, 5 = could do it well)

Explain damage risk to a customer before I start work — Before
Explain damage risk to a customer before I start work — Now
Pick the right approach for the vehicle in front of me — Before
Pick the right approach for the vehicle in front of me — Now
Handle a call where the motor club’s info is wrong — Before
Handle a call where the motor club’s info is wrong — Now
Leave the customer likely to give a good survey score — Before
Leave the customer likely to give a good survey score — Now
A7. What could stop you from doing it the way the training shows?
Check all that apply.

Section B — How the training worked (everyone)

B1. What device did you use most?
B2. Where did you take most of it?
B3. Did you run into any of these problems?
Check all that apply.
B5. Did any problem make you quit or almost quit?
B6. How long did the training take compared to what you expected?
B7. The lessons were:

B8. Rate each one. (1 = strongly disagree, 5 = strongly agree)

It was easy to find my way around the course
The videos were clear and easy to follow
The quizzes matched what the lessons taught
Everything worked well on my device

Section C — Old vs. new — answer ONLY if you took the earlier MotorClub training

You told us you took the earlier MotorClub training. That makes your answers here especially valuable — you’re one of the only people who can compare the two.

C1. Compared to the old training, this new version is:

Section D — First time through — answer ONLY if this was your first time

This was your first time taking this training, which makes you the best judge of whether it works for someone coming in fresh.

D1. Before this training, how did you learn to run these calls?
Check all that apply.
D2. How well did the training match what you’ve actually seen on calls?
1 = nothing like real calls, 5 = just like real calls