GEICO Service Excellence Playbook
September 9, 2026Sexual Harassment on the Service Call
Tow Truck University® | Professional Conduct
Sexual Harassment on the Service CallA single required lesson on professional boundaries with customers: where the line is, what zero tolerance means, how to handle customer contact information, and what to do when you see a coworker cross the line.
To complete this course
- Watch the 10 minute video at the top of the lesson.
- Work through the lesson page, including the two practice calls.
- Pass the 6 question quiz (5 of 6 correct). You can retake it.
Completion is recorded with your name and date. About 25 minutes.
Start with the lesson below.
