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Certification

Roadside Safety Foundations

Every skill in this program stands on the ground this course builds. You will learn to read a scene before you commit to it, position your truck so it protects you, light your work so traffic sees it, and hold the line on the conduct standards that keep you employed and insured. Nothing here is theory. Each lesson ends in something you do on your next call.

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  1. 1Welcome to the Towing and Roadside Industry
  2. 2Scene Size Up
  3. 3Scene Safety Essentials
  4. 4Vehicle Positioning
  5. 5Night Operations
  6. 6PPE for Roadside Work
  7. 7Distracted Driving and Impairment Recognition
  8. 8Drug, Alcohol, and Cannabis Policy
  9. 9Harassment Prevention

9 classes

Certification

Roadside Service Procedures

The core service calls of motor club work: lockouts, jump starts, tire changes, and fuel delivery. Each procedure is taught the way claims are lost in the field: verification first, risk classification second, tools last. You will finish able to run every call to a defensible standard, and to recognize the moment a routine call stops being routine.

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  1. 1Lockout: Verification and Risk Classification
  2. 2Lockout: Emergency Override
  3. 3Battery Jump Start
  4. 4Electrical System Awareness
  5. 5Roadside Tire Change
  6. 6Mercedes and Specialty Wheels
  7. 7Fuel Delivery and Misfuel Prevention

7 classes

Certification

Battery Service Specialist

Battery work is the most chemically and electrically hazardous service in roadside, and the biggest revenue opportunity on the truck. This track takes you from safe handling through testing, replacement, and the sales conversation, taught for the conditions that kill batteries fastest: extreme heat.

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  1. 1Battery Safety and PPE
  2. 2Battery Testing and Diagnostics
  3. 3Battery Replacement and Install
  4. 4Battery Sales in Extreme Heat

4 classes

Certification

Customer Experience

Motor club work is scored by the customer, not the wrench. This course covers the moments that decide your ratings: how you show up, how you communicate delay, how you take the heat out of a hard conversation, and how you close so the last thirty seconds earn the survey. The skills here protect your pay as directly as any tool on the truck.

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  1. 1Professional Presence
  2. 2ETA Delays and Recovery
  3. 3De-Escalation Core
  4. 4Advanced De-Escalation
  5. 5Complaint Handling and Escalation
  6. 6The Art of Customer Satisfaction
  7. 7NPS and Survey Mastery
  8. 8The Thirty-Second Close

8 classes

Certification

Dispatcher Skills

The dispatcher is the first voice the customer hears and the technician's lifeline on scene. This track is in development: current content provides the certification overview while SME interviews build the full curriculum.

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  1. 1Dispatcher Certification Overview

1 class

Certification

Towing Operations

The flatbed tow from arrival to handoff, plus the professional and legal layer that decides whether the motor club sends you the next call. Replaces the Towing module on MotorClubTraining.

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  1. 1Arrive and Secure the Scene
  2. 2Inspect and Document
  3. 3Attachment Points and Loading
  4. 4Secure the Load and the Fifty Foot Rule
  5. 5Unload and Place the Vehicle
  6. 6Customer Interaction and Professional Presence
  7. 7Secondary Towing
  8. 8Accident Scene Towing

8 classes

Certification

GEICO Service Excellence Playbook

What to say and do on every GEICO service call: before the tow, on scene, and after the tow.

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  1. 1The Service Call Playbook: Every Call, Every Customer, Every Time

1 class